Raúl - Customer Support & Technical Support Specialist with Diverse Industry Experience
Resumen
Experienced in customer service, technical support, document verification, and education with diverse industry exposure.
Logros Clave
- Configured devices, built menus, and supported platform operations for SpotOn, enhancing client service delivery.
Habilidades
Provided technical and support services effectively across multiple customer-facing roles.
Assisted with GPS device installation, verification, and system pairing for Verizon professionals.
Reviewed and requested missing customer documents to complete transactions at Carvana.
Taught mathematics and physics at high school and university levels, focusing on problem areas.
Configured and supported device and menu systems for restaurant and platform clients.
Idiomas
Experiencia
Social Media agent
Tech Mahindra
In charge of answering customer inquiries, Customer support/tech support agent for social media platforms, such as Facebook, X (formerly twitter) and Instagram.
Verification Agent Case Work
Telat - Carvana
In charge of verifying personal customer documents for vehicle purchase, Responsible for requesting missing documents to complete purchase via account request, email.
Restarurant support specialist
SpotOn
In charge of device custom configurations for clients, Menu building and platform support, Printers setup, Service ticket generation, Reports request from customer.
Technician support agent
Teletech (ttech) - Verizon
Help and provide help to GPS installation professionals, In charge of verifying GPS device into Verizon systems, Pairing GPS device to vehicle information.
Math, physics, statistics teacher
Preparatoria Kioto (U.A.E.M.)
Math and Physics teacher, private.
Math Professor
Private
Focused on the problems that students have with subjects such as algebra, trigonometry, analytical geometry, calculus, statistics and physics.
Educacion
California Departament of Education
G.E.D.
U.N.A.M.
Bachelor in physics