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Raúl
Customer Support & Technical Support Specialist with Diverse Industry Experience
Contacto
Competencias
Provided technical and support services effectively across multiple customer-facing roles.
Assisted with GPS device installation, verification, and system pairing for Verizon professionals.
Reviewed and requested missing customer documents to complete transactions at Carvana.
Taught mathematics and physics at high school and university levels, focusing on problem areas.
Configured and supported device and menu systems for restaurant and platform clients.
Educación
Idiomas
Resumen
Experienced in customer service, technical support, document verification, and education with diverse industry exposure.
Logros Clave
- Managed customer inquiries and technical support across social media platforms for Tech Mahindra.
- Verified personal documents and facilitated vehicle purchases at Carvana, ensuring accurate and timely processing.
- Configured devices, built menus, and supported platform operations for SpotOn, enhancing client service delivery.
Experiencia
Social Media agent
In charge of answering customer inquiries, Customer support/tech support agent for social media platforms, such as Facebook, X (formerly twitter) and Instagram.
Verification Agent Case Work
In charge of verifying personal customer documents for vehicle purchase, Responsible for requesting missing documents to complete purchase via account request, email.
Restarurant support specialist
In charge of device custom configurations for clients, Menu building and platform support, Printers setup, Service ticket generation, Reports request from customer.
Technician support agent
Help and provide help to GPS installation professionals, In charge of verifying GPS device into Verizon systems, Pairing GPS device to vehicle information.
Math, physics, statistics teacher
Math and Physics teacher, private.
Math Professor
Focused on the problems that students have with subjects such as algebra, trigonometry, analytical geometry, calculus, statistics and physics.