Ray - Welcome to CazVid!

Demonstrated experience with Six Sigma Introduction.

Demonstrated experience with Salesforce.

Demonstrated experience with SharePoint.

Demonstrated experience with English.

Plan and coordinate seminar events, ensuring timely approvals, effective communication with facilitators and retailers, and accurate guest lists., Manage event execution, including technical support, attendance tracking, and post-event surveys for data analysis., Create invites based on all details requested by the facilitator (aesthetics, verbiage, message, headshots), Track event progress, compile data, create reports, and send post-event surveys, Assist and collaborate with all facilitators serving as a Co-host in Virtual Trainings such as Basic Trainings and Seasonals.

Provide high-touch support to counter teams in the US and Canada, managing collateral orders, research, case resolution, and visual content gathering., Offer high-touch support to Counter teams in the US and Canada, focusing on collateral orders, GWP (Gift with Purchase) and PWP (Purchase with Purchase) tracking, and ensuring timely resolution of issues., Leverage extensive knowledge of visuals and brand updates to research and gather missing collateral, samples, and tester units, while maintaining accurate tracking systems for store environments., Manage end-to-end case resolution processes, collaborate in weekly team meetings to address upcoming activities, and provide detailed follow-ups for continuous improvement.

Developed demand planning strategies, created efficient workload management tools, provided detailed sales reports, resolved order issues, managed a 15+ member team, and implemented a new scorecard to enhance sales and support services in the LATAM and Caribbean regions., Strategies Development for Demand Planning through the investigation of the marketing and customer needs., Provide detailed information to Sales Teams through weekly, monthly and Quarterly Reports extracted from Salesforce and internal tools utilized for metrics measurement and forecast creation., Generate daily productivity reports for Sales Teams such as: Sales per agent, Sales per LOBS, Order Issues resolutions/ Cancel Reenter (FSR, Refunds, returns, etc.), Managing Teams above 15 people. This team oversaw Data entry, classification, and customer filtration to sales team in the Caribbean and Latin America groups., Daily call and chat audits, Calibration and 1x1 meetings with agents.