Experienced professional with a strong background in sales, collections, and team training. Proven success in client servicing, credit recovery, and leadership across various industries in the Dominican Republic and the US.
Proven ability to enhance customer experience and close high-value sales.
Specialized in high-profile client servicing and successful debt recovery.
Experienced in product training and call calibration to improve team performance.
Led teams and supervised operations across diverse roles, demonstrating versatility.
Vixicom
Ensure all product knowledge & handling, Frequent call calibrations with all agents, Reinforce customer experience
Advensus NS - Global Industrial Sales & Collection Specialists
Top collector specialist during my stay, Servicing high-profile clients, Credit Collection Service, Subrogation & Arbitration Claims Processing
Glow Touch
CCS U.S.A International
Associates Degree
High School Diploma
R.O.T.C
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