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Demonstrated experience with Calendar Management.
Demonstrated experience with Document Preparation.
Demonstrated experience with Office Administration.
Demonstrated experience with Customer Support.
Demonstrated experience with CRM Systems.
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Experiencia
COMPLIANCE & OFFICE ADMINISTRATOR
Provided comprehensive administrative and operational support across the organisation.. Managed calendars, scheduled meetings, coordinated meeting rooms and arranged travel itineraries.. Managed reception, telephone calls and professional email correspondence.. Maintained accurate, confidential and audit-ready documentation and records.. Prepared and maintained compliance documentation, reports and organisational records.. Assisted with risk assessments, internal audits and compliance reporting.. Coordinated training sessions and communicated important information across departments.. Monitored policy updates and supported communication of changes to staff.. Supported day-to-day office coordination, scheduling and record keeping.. Managed multiple priorities while maintaining accuracy, professionalism and confidentiality.
CUSTOMER SERVICE AGENT
Delivered professional customer support within a fast-paced service environment.. Managed high volumes of customer queries while maintaining clear and effective communication.. Used CRM systems to document customer interactions and track resolutions.. Resolved customer issues efficiently while maintaining a high standard of service.. Contributed to a 95% customer satisfaction rating.. Analysed customer feedback to assist with improving service processes.. Processed customer orders and transactions accurately and conducted proactive customer outreach.
PERSONAL ASSISTANT
Managed calendars, diaries, meetings and appointments to optimise daily schedules.. Screened telephone calls and managed incoming and outgoing correspondence.. Managed email inboxes and acted as a key communication point for management.. Coordinated domestic travel, including flights, accommodation and travel itineraries.. Drafted documents and prepared reports and presentations.. Maintained organised filing systems and administrative records.. Acted as a professional liaison between managers, clients and staff.. Processed expenses and invoices and assisted with basic budget administration.. Coordinated personal events, appointments and other activities as required.. Managed multiple administrative and personal tasks while maintaining discretion and confidentiality.