Dedicated customer service manager with over a decade of experience in enhancing client engagement, leading teams, and implementing effective communication strategies. Adept at working under pressure and fostering creative solutions to improve service delivery.
Effectively communicates with clients and team members to facilitate understanding and resolution.
Manages high-stress situations efficiently, ensuring service quality remains high.
Utilizes creative problem-solving techniques to improve customer satisfaction processes.
National Senior Certificate (NSC)
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