Reagan - OPERATIONS & TRAINING MANAGER- ENERGY SYSTEMS DIVISION

Demonstrated experience with Customer Service.

Designed and implemented training and operational programs supporting large energy and logistics operations.. Partnered with engineering and logistics teams to align workforce capability with petroleum production and supply requirement.. Managed data integrity, KPI monitoring, and risk control that ensured operational continuity across multi-site facilities.. Introduced technology driven efficiency programs linking operations, logistics, and finance- mirroring the integration required in oil and gas value chains.

Oversaw transaction and data integrity systems for international oil, gas and commodity clients through SWIFT AND Oracle Flexcube platforms.. Implemented process optimization and data-driven forecasting methods to enhance accuracy in high-value petroleum export and import settlements.. Supported energy-sector payment workflows ensuring compliance, reliability and efficiency of regional trade finance operations.

Conducted competency gap analysis and KPI modeling for operations teams supporting service networks related to utilities and energy distribution.. Applied SMART criteria to performance evaluation, improving workflow reliability and data analytic within complex environments.