Rebeca - Customer Service Specialist with 5+ years in healthcare and hospitality

Handled client interactions, conflict resolution, and retention strategies across diverse customer support roles.

Fluent in English, Spanish, and French, supporting bilingual communication and interpretation services.

Utilized CRM tools and call management systems to deliver effective remote communication and support.

Coordinated guest reservations, check-ins, and property tours, ensuring seamless hospitality experiences.

Support U.S. hospitals and healthcare providers with interpreting services across multiple languages., Coordinate interpreter scheduling, billing requirements, and client onboarding., Ensure 100% accuracy in sensitive data handling for healthcare compliance.

Delivered bilingual support for Instacart and later GrubHub, resolving delivery and billing issues., Managed 50+ daily calls with focus on first-call resolution and empathy-driven service., Maintained high satisfaction scores in a fast-paced call center environment.

Coordinated guest reservations across Airbnb, Booking, Expedia., Personally welcomed international guests, managing check-in and property tours., Increased guest satisfaction by handling special requests and ensuring seamless stays.

Assisted U.S. and Canadian clients with car rental reservations, modifications, and cancellations., Consistently exceeded sales targets while maintaining quality service., Resolved escalated issues, achieving strong retention rates.