Experienced in office management, customer service, and financial documentation, committed to supporting operational efficiency and client satisfaction.
Handled invoicing, documentation, and compliance tasks ensuring smooth office operations.
Provided direct client support, managed inquiries, and resolved complaints effectively.
Developed and organized financial reports, managed accounts payable tasks, and supported financial documentation.
Facilitated communication with clients, suppliers, and legal teams to ensure operational efficiency.
Spika El Salvador
Organization and management of invoices and tax credits, ensuring accuracy and compliance with administrative procedures., Direct interaction with potential clients, providing personalized attention and fostering business relationships., Coordination with suppliers, ensuring timely deliveries and compliance with commercial agreements., Basic payroll management, including registration and data updates., Drafting and preparation of employment contracts, submitting them for legal review by a lawyer.
ReFix El Salvador
Preparation of biweekly sales reports to monitor employee performance., Planning and scheduling plumbing tasks to optimize resources and time., Organization of daily work routes, ensuring operational efficiency., Management of administrative documentation, including filing and safeguarding invoices., Preparation of quotes for potential clients, contributing to the closing of new business opportunities., Customer service and interaction, providing exceptional client support and resolving inquiries., Monitoring pending payments and account reconciliation.
Crowley Liner and Logistics
Assistance in account management, handling financial documents, and performing administrative tasks with precision and attention to detail., Development of reports and documentation for various financial processes in clear and organized formats.
Bachelor’s Degree
High School Diploma
English Course
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Coordinated work routes and planned tasks to optimize workflow at ReFix El Salvador.
Telus International
Providing direct support to customers, resolving inquiries, managing requests, and ensuring a positive experience., Handling complaints and claims, offering quick and effective solutions to guarantee customer satisfaction., Promoting products and services, highlighting their benefits and encouraging upsells.