Rebeca - Customer Service Specialist with 5+ years of diverse client support experience

San Salvador, San Salvador Department, El Salvadoren

Handled inbound/outbound calls and chats for Saks Fifth Avenue, providing personalized fashion advice and managing orders.

Managed customer retention for Sam’s Club through effective communication, loyalty recognition, and issue resolution.

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Resumen

Dedicated customer service specialist with over five years of experience working in retail, e-commerce, and back-office environments. Skilled in cross-platform support, dispute resolution, customer loyalty programs, and technical troubleshooting. Proven ability to handle high-pressure situations...

Logros Clave

Trained in multiple platforms (e.g., Zendesk, Salesforce, InContact) ensuring versatile support across retail and service sectors.

Habilidades

Customer ServiceExpert

Provided comprehensive support including order management, complaint resolution, and customer retention strategies.

CommunicationExpert

Delivered clear, professional verbal and written communication across various platforms to diverse clients.

Technical TroubleshootingIntermediate

Used basic troubleshooting skills to assist customers with platform issues and technical problems.

Data Analysis and ReportingIntermediate

Prepared reports on fraud scenarios, gift card activity, and customer interactions using Excel and other tools.

Experiencia

Customer Service Representative

TELUS International

Oct 2018 - Mar 2020

Saks Fifth Avenue advisor: experience taking inbound and outbound calls and chats., Platform used: C-smart, G-logger, BoldChat, Zendesk, Ujet, Cisco Finesse, VMWare, Gmail, Narvar., As a fashion advisor I have the ability to recommend perfect pieces from the most exclusive designers to customers...

Customer Service: Back Office Advocate (Remote)

Concentrix Global Services

Apr 2020 - Sept 2024

Sam’s Club Account: Front line advocate in charge of taking chats, calls and emails., Platforms used: Citrix Workspace, MAX InContact, PBC, BUI, Remote Desktop Web Client, iTrac, VTS, InComm and Zimbra., Retention: responsible of keep business relationship with customers, recognizing their loyalty...

Retention Customer Service Specialist (Remote)

Support Services Group

Oct 2024 - Dec 2025

One Technologies - Score Sense: Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly., Trained for company policies, up to date product offerings, and best practices for handling difficult customer situations., Answered customer telephone calls...