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Rebeca
Customer Service Specialist with 5+ years of diverse client support experience
Contacto
Competencias
Provided comprehensive support including order management, complaint resolution, and customer retention strategies.
Delivered clear, professional verbal and written communication across various platforms to diverse clients.
Used basic troubleshooting skills to assist customers with platform issues and technical problems.
Prepared reports on fraud scenarios, gift card activity, and customer interactions using Excel and other tools.
Deployed critical thinking and resolution techniques to resolve customer issues effectively under pressure.
Educacion
Idiomas
Resumen
Dedicated customer service specialist with over five years of experience working in retail, e-commerce, and back-office environments. Skilled in cross-platform support, dispute resolution, customer loyalty programs, and technical troubleshooting. Proven ability to handle high-pressure situations...
Logros Clave
- Handled inbound/outbound calls and chats for Saks Fifth Avenue, providing personalized fashion advice and managing orders.
- Managed customer retention for Sam’s Club through effective communication, loyalty recognition, and issue resolution.
- Trained in multiple platforms (e.g., Zendesk, Salesforce, InContact) ensuring versatile support across retail and service sectors.
Experiencia
Customer Service Representative
Saks Fifth Avenue advisor: experience taking inbound and outbound calls and chats., Platform used: C-smart, G-logger, BoldChat, Zendesk, Ujet, Cisco Finesse, VMWare, Gmail, Narvar., As a fashion advisor I have the ability to recommend perfect pieces from the most exclusive designers to customers...
Customer Service: Back Office Advocate (Remote)
Sam’s Club Account: Front line advocate in charge of taking chats, calls and emails., Platforms used: Citrix Workspace, MAX InContact, PBC, BUI, Remote Desktop Web Client, iTrac, VTS, InComm and Zimbra., Retention: responsible of keep business relationship with customers, recognizing their loyalty...
Retention Customer Service Specialist (Remote)
One Technologies - Score Sense: Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly., Trained for company policies, up to date product offerings, and best practices for handling difficult customer situations., Answered customer telephone calls...