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Rebeccah
Contacto
Competencias
Demonstrated experience with Sales & Negotiation.
Demonstrated experience with Customer Relationship Management (CRM).
Demonstrated experience with Customer Support & Complaint Resolution.
Demonstrated experience with Microsoft Office Suite (Word, Excel, PowerPoint).
Demonstrated experience with GAAP & MICROS.
Educacion
Resumen
Professional profile
Experiencia
Sales Manager
Developed and implemented comprehensive sales strategies to achieve short- and long-term targets.. Set and monitored sales goals to ensure consistent business growth.. Analyzed market trends, customer behavior, and competitor activities to guide decision-making.. Maintained accurate daily, weekly, and monthly records of costs and revenue.. Analyzed sales data and adjusted strategies to improve performance.. Collected and evaluated guest feedback and recommended menu and service improvements.. Oversaw customer feedback and ensured prompt resolution of concerns.. Set individual performance targets and evaluated staff using KPIs.
Customer Support Assistant
Responded to customer inquiries via phone, email, chat, and social media.. Resolved customer complaints calmly and efficiently to ensure satisfaction.. Provided detailed information on products and services.. Assisted customers with order placement, tracking, and returns.. Monitored task progress and offered guidance to team members when needed.. Addressed operational challenges, including customer complaints and equipment issues.. Conducted team meetings to share updates and encourage collaboration.. Coached and mentored team members to enhance performance and skill development.
Supervisor
Supervised food preparation, presentation, and service delivery.. Ensured prompt, friendly, and professional customer service.. Oversaw daily restaurant operations to ensure smooth workflow.. Maintained strong customer relationships to encourage repeat business.. Ensured compliance with high food quality and hygiene standards.. Resolved customer complaints promptly and effectively.