Rebekha

Demonstrated experience with Client Support.

Demonstrated experience with Office Support.

Demonstrated experience with Remote/Virtual Communication.

Demonstrated experience with Documentation.

Demonstrated experience with Calendar Coordination.

Documented patient information, observations, vital signs, and care activities in an electronic health record.. Communicated patient needs promptly with nursing staff and responded to requests and routine paging situations.. Maintained accurate, confidential records while following infection-control and safety procedures.. Educated patients and family members on appropriate home-care practices and recovery support.. Coordinated transportation, appointments, exercises, and daily care activities while prioritizing multiple needs.

Planned and coordinated internal and external marketing events and projects.. Worked with vendors and internal teams to keep projects on schedule and aligned with specifications.. Researched industry trends and competitors to support marketing strategies and recommendations.. Collaborated with designers and colleagues to create marketing materials and maintain consistent brand messaging.. Supported digital marketing campaigns designed to increase customer engagement and sales.

Managed staff schedules, delegated assignments, monitored performance, and coordinated daily operations.. Coordinated care with outside agencies, physicians, staff, residents, and community organizations.. Audited charts and medication records for compliance and accuracy.. Developed and updated policies and procedures related to HIPAA, benefits administration, and liability.. Recruited, hired, trained, and coached employees while providing ongoing performance feedback.. Negotiated client contract renewals and led projects designed to expand services and improve operations.

Managed day-to-day office operations, appointments, schedules, reports, accounts, and company records.. Maintained electronic and physical filing systems and ensured documents were organized and accessible.. Created workflow processes, monitored productivity, and implemented improvements to daily operations.. Coordinated special projects, inventory, ordering, receiving, and shipment activities.. Trained new hires on company processes and supported employee performance and development.

Provided high-volume customer service, answered questions, resolved complaints, and recommended products.. Processed orders and payments through a POS system while maintaining accurate customer information.. Managed reservations and waitlists and coordinated with kitchen staff to keep service on schedule.. Built positive relationships with repeat customers and contributed to referrals and walk-in business.

Processed reservations, check-ins, check-outs, guest requests, and account charges using internal software.. Answered questions and resolved guest concerns while coordinating with housekeeping and maintenance.. Provided professional front-desk service focused on communication, accuracy, and customer retention.

Documented vital signs, observations, and patient-care activities while maintaining confidential records.. Communicated patient needs with nurses and physicians and supported safe, timely care.. Educated patients and families on medication administration and at-home care guidelines.