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Reina
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Competencias
Demonstrated experience with Customer Support.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Training and Onboarding.
Demonstrated experience with KPI Analysis.
Demonstrated experience with Power BI.
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Resumen
View Reina's professional profile on CazVid.
Experiencia
Customer Service Agent
Train and onboard new hires for peak seasons, ensuring readiness in tools, workflows, and customer experience standards., Supervise a team of approximately 15 agents, monitoring productivity, quality, and adherence to performance metrics., Serve as an escalation specialist, resolving highly complex and sensitive customer cases., Support supervisors and leadership teams with difficult processes, real-time assistance, and cross-functional coordination., Perform (RTA) functions, including schedule support, overtime coordination, and coverage management., Prepare performance reports and assist leadership with operational needs., Deliver customer service and design support, providing tailored solutions for custom product orders.
Customer Service Representative
Provided customer support for U.S. and Mexico customers via phone, email, and chat channels., Resolved order, account, and delivery issues while meeting strict quality and productivity standards., Documented interactions accurately in CRM systems and followed compliance procedures., Delivered consistent, professional service in a fast paced, high volume environment.