Analytical professional with extensive experience in transforming data into actionable insights, supporting strategic decision-making across industries.
Created interactive dashboards and visual reports using Tableau and Power BI.
Designed queries and optimized database performance for data retrieval.
Performed statistical analysis and data cleaning to support reporting needs.
Utilized Excel for complex data manipulation, pivot tables, and macros.
Teleperformance
Designed, created, and enhanced cutting-edge training materials using AI-driven tools to optimize learning experiences., Developed interactive modules, training videos, POV content, and simulations with platforms like Adobe Captivate, Synthesia, Epiplex, and Zenerate AI., Built custom client tool simulators and sandbox environments, enabling new hires to engage in hands-on, real-world training that drives retention and enhances performance.
Teleperformance
Conducted engaging training sessions using diverse instructional techniques to accommodate different learning styles and maximize outcomes., Mentored and coached new hires to facilitate their integration into the team and promote quick proficiency.
Teleperformance
Supervised and managed a team of customer service representatives, ensuring efficient and effective support., Conducted regular performance evaluations and provided constructive feedback to enhance team performance and customer satisfaction.
Applied ABC
International Marketing Degree
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Specialized in recruiting for a healthcare company focused on ABA therapies, where I was responsible for sourcing, hiring, and screening Board Certified Behavior Analysts (BCBAs)., This role further refined my expertise in talent acquisition, candidate evaluation, and matching top candidates with organizational needs.
