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Ricardo
Project Manager with 8 years of experience in tech development
Contacto
Competencias
Managing project scope, timelines, and team coordination to ensure successful delivery.
Applying Scrum and Kanban frameworks to optimize development cycles and team productivity.
Facilitating communication between clients, team members, and executive leadership.
Identifying potential project risks and implementing mitigation strategies.
Creating and maintaining detailed documentation for project processes and deliverables.
Educacion
Resumen
Skilled project manager with a track record of coordinating and delivering software projects effectively.
Logros Clave
- Led multiple cross-functional teams to deliver complex software projects on time.
- Streamlined project workflows, improving efficiency and client satisfaction.
- Advanced from Junior Project Coordinator to Senior Project Manager within 5 years.
Experiencia
Intake Coordinator
Educate potential clients regarding current lawsuits, Convert potential clients to clients, Work on clients contracts to get them signed
Quality Control Director
Train and educate agents on the product, Ensure agents are doing things properly, Report any potential fraud, Offer feedback to improve service
Consultant
Answer incoming calls for United Healthcare campaign, Resolve customer inconveniences in a timely manner, Deal with angry customers politely, Provide floor support when needed
Trusted TPV
Fulfill quality assurance requirements of calls, Confirm information and ensure customer received confirmation number
Customer Service Supervisor
Supervise a team of 10 agents, Oversee the team to fulfill quality assurance requirements of calls, Coach, guide and motivate the team, Train new prospects
Customer Service Chat Representative
Assist customers for AT&T mobility chat campaign, Involved in sales of different products, Resolve customer inconveniences in a timely manner, Deal with angry customers politely, Handle 2 chats simultaneously
Consultant
Answer incoming calls for AT&T mobility and prepaid campaigns, Involved in sales of different products, Resolve customer inconveniences in a timely manner, Assist customers with payment arrangements
CCOD (Mission Controller)
Create and send reports to the client and internal managers, Do the schedules for agents and platforms, Resolve and report outages or inconveniences, Work with the Workforce manager team in India
Sales Executive
Do cold sales calls, Fulfill quality assurance requirements of calls, Accomplish weekly sales targets
Consultant
Answer incoming calls for Assurance Wireless campaign, Resolve customer inconveniences in a timely manner, Deal with angry customers politely