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Ricardo
Customer Service and Logistics Professional with 10+ years of diverse experience
Contacto
Competencias
Handled client interactions, order management, and customer inquiries across call center and patient engagement roles.
Prepared and supported logistics for events of varying natures for multiple organizations.
Conducted candidate screening, interviews, and managed departmental staffing processes.
Ensured nightclub security, verified client identification, and maintained safety protocols.
Analyzed team performance and provided strategic insights to improve game tactics.
Educación
Idiomas
Resumen
Experienced professional with a strong background in logistics, customer engagement, and personnel management proven through roles in event support, recruitment, and client service.
Logros Clave
- Led personnel selection processes, conducting interviews and scheduling at New Marketing.
- Supported the logistics and planning for multiple events across various industries.
- Provided comprehensive patient engagement, including appointment management and triage at Caremax.
Experiencia
Waiter and Security Manager
Attending clients at the tables they are in, Dealing with the internal security of the nightclub, Ensuring that no minors enter, Confirming the authenticity of the cedulas and passwords with which the clients were identified before entering.
Logistic Operator
Logistically prepare various events of different nature.
Logistic Operator
Prepare logistically different events of different nature.
Promoter and Director of the Personnel Selection Department
Publicize the company through web pages, Review the pre-chosen staff to link to the company, Schedule interviews for the final selection of staff.
Analyst
Provide data and analysis of the strengths and weaknesses of the team and its rivals, Point out to the coach what could be the best points to take into account when making a strategy to increase the probability of success in a game, Analyze the behavior of team players in certain specific situations.
Logistics Operator
Logistically prepare various events of different nature, Support personalized customer service in the required events.
Human Talent Recruiter
Building the new repair department, Selecting and interviewing new candidates for different positions, Creating weekly reports of attendance to training.
Bilingual Call Center Consultant
Advise customers who would like to place new purchase orders, Edit purchase orders, Cancel orders if necessary, Obtain status information and answer any questions the customer may have.
Patient Engagement Representative
Manage patient’s appointments and transportation to the clinics, Confirm insurance information when a new patient wants to get enrolled, Perform triage of the patients in need and inform the doctors at the clinic.