Experienced in providing high-quality support, interpretation, and documentation within customer service and administrative environments. Skilled in managing complex conversations, resolving technical issues, and ensuring data accuracy. Proven ability to adapt to fast-paced settings and enhance...
Delivered technical, billing, and account support in customer service environments, resolving issues and ensuring customer satisfaction.
Provided real-time interpretation between English and Spanish in diverse professional contexts, ensuring accurate and confidential communication.
Documented interactions and managed customer data within CRM systems to track issues and facilitate follow-up.
Supported auditing and compliance checks, contributing to organizational accuracy and operational efficiency.
Lionbridge
Provided real-time interpretation between English and Spanish speakers across customer service and administrative environments., Maintained accuracy, neutrality, and confidentiality while facilitating complex conversations., Improved communication efficiency and resolution outcomes between parties.
Startek (Comcast/Xfinity Campaign)
Delivered high-volume technical, billing, and account support for U.S. customers., Resolved connectivity and service issues while maintaining strong customer satisfaction., Documented interactions in CRM systems ensuring accurate tracking and follow-up., Applied consultative selling techniques to...
Allied Global
Handled donor support communications and maintained accurate records., Built trust-based customer relationships while meeting performance metrics.
Procesadora Metropolitana de Carnes (PROMDECA)
Bachelor’s Degree
Maintained precise records, coordinated workflows, and assisted in documentation review across multiple roles.
Supported auditing processes, compliance checks, and documentation review., Strengthened analytical thinking, reporting accuracy, and organizational skills.
National ID Renewal Program (Contracted)
Coordinated field operations and assisted citizens during enrollment processes., Managed documentation accuracy and workflow coordination.