Ricardo - Data Analyst with 5 years of experience in healthcare analytics

Applied statistical methods and data visualization to interpret complex datasets.

Designed and optimized queries for data retrieval and analysis.

Utilized Python for data cleaning, analysis, and automation tasks.

Managed and analyzed health-related datasets ensuring data integrity and compliance.

Provided expert-level support for customer escalations, ensuring efficient resolution and high customer satisfaction., Served as a subject matter expert (SME) on product knowledge and internal policies., Designed and delivered training sessions for teams on new products, policy updates and best practices., Collaborated with cross-functional departments to improve support quality and streamline escalation processes.

Performed call evaluations to ensure compliance with established processes and procedures., Developed actions plans to improve performance and address areas of opportunity., Provided service desk support to doctors and nurses through ticket creation and tracking using Remedy system., Assist users with basic technical support, including VPN connectivity, active directory access and temporary file management.

Provided technical support for an internet service provider, assisting field technicians during installation and service activation processes., Promoted to subject matter expert (SME) after six months, supporting analyst with complex cases and escalations.