Experienced customer service representative and dispatcher with over 17 years in transportation and call center environments, adept at problem-solving, coordinating dispatch operations, and providing remote support.
Handled customer inquiries and problem resolution across multiple companies, demonstrating strong communication skills.
Coordinated and managed dispatch operations for transportation services, ensuring timely vehicle allocation.
Gained experience as a taxi driver, understanding route planning and customer service within transportation.
Adapted to remote customer service roles during the pandemic, maintaining effective communication.
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