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Ricardo
Customer Service & Dispatcher with 17+ years in transportation and call center industries
Video resume
Contacto
Competencias
Handled customer inquiries and problem resolution across multiple companies, demonstrating strong communication skills.
Coordinated and managed dispatch operations for transportation services, ensuring timely vehicle allocation.
Gained experience as a taxi driver, understanding route planning and customer service within transportation.
Adapted to remote customer service roles during the pandemic, maintaining effective communication.
Resumen
Experienced customer service representative and dispatcher with over 17 years in transportation and call center environments, adept at problem-solving, coordinating dispatch operations, and providing remote support.
Logros Clave
- Worked as a dispatcher for a cab company for three years, gaining operational experience.
- Served as a CSR for Teleperformance from 2006 to 2009, developing customer handling skills.
- Transitioned to work-from-home roles during the pandemic, maintaining service continuity.