Ricardo

Intern IT

Configured and maintained ServiceNow workflows for IT support., Automated ticket routing, reducing response time by 35%., Proficiency in programming languages such as HTML, JavaScript, and Python., Creating intelligent agents using language models (LLMs) and frameworks such as LangChain and OpenAI API for automated conversational flows., Designed and implemented automated systems for large-scale data collection using Selenium, web scraping, APIs, and OCR technologies., Developed intelligent data extraction workflows that streamlined information gathering from multiple online platforms., Built and maintained Python-based automation pipelines (Pandas, SQL) to structure and clean datasets, significantly improving processing efficiency., Integrated OpenAI API solutions to enhance data processing, text extraction, and automated content generation., Automated reporting and data delivery processes using tools like Make, n8n, and Zapier, improving operational efficiency and reducing manual work.