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Ricardo
Customer Service & Support Specialist with diverse experience
Contacto
Competencias
Provided comprehensive customer care and technical support in telecom and satellite radio services.
Facilitated sales, problem resolution, and client engagement through inbound and outbound calls.
Prepared daily credit reports, warehouse payments, and managed document labeling for mortgage processing.
Led graphic design department and monitored student work, gaining foundational leadership experience.
Taught English, Math, Science, and Social Studies, developing classroom management skills.
Educación
Resumen
Experienced in customer service, technical support, and administrative roles requiring strong communication, problem-solving, and operational skills across diverse industries.
Logros Clave
- Managed customer care, technical support, and sales across multiple companies, demonstrating adaptability.
- Conducted quality assurance analysis by listening to and reporting on agent sales calls.
- Handled detailed administrative tasks such as credit reporting, warehouse payments, and document labeling, ensuring accuracy and compliance.
Experiencia
Translator for Medical Procedures
Accounting Assistant
Daily credit reports., Biweekly warehouse payments., Monthly Kardex Report.
Head of the graphic design department
4to. Grade Teacher
Teaching English, Math, Word Building, Science and Social Studies.
To monitor student work on Algebra, English and Reading.
Customer Care Representative for T-Mobile
Customer care, Technical support, Sales
Customer care and technical support agent for SiriusXM
Customer care., Technical support for SiriusXM Satellite Radio., Sales for SiriusXM.
Quality Assurance Analyst
Listen, analyze and report agent sales calls.
Hotel Reservation Specialist
Hotel customer care service., Hotel reservation sales., Customer care and technical support for: Tracfone Wireless, Net 10 wireless, SafeLink wireless.
Production Partner
Outbound calls to clients looking to get a mortgage loan., Pre-qualifying clients for a preapproval letter and loan process., Client personal documents labeling such as personal taxes 1040 and W2 and other personal documents. (PCI compliance), Appointments setting., Meeting confirmation calls., Setting up Zoom meetings., Order Inspection for house appraisals., Making and sending preapproval letters.