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Ricardo
Customer Service Professional with diverse industry experience
Contacto
Puebla, Puebla, Mexico
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided support to clients across multiple companies, resolving inquiries and issues.
Bilingual CommunicationIntermediate
Utilized bilingual skills to support dispute resolution and customer interactions.
Dispute ResolutionIntermediate
Managed dispute cases within fintech environments, ensuring effective communication.
Technical SupportIntermediate
Provided tier III technical assistance, troubleshooting complex customer issues.
Educación
M.A.
Completed 2007
Bachelor
Completed 2004
Idiomas
EnglishAdvanced
Resumen
Experienced in handling customer inquiries, dispute resolution, and technical support across fintech and telecom sectors, with bilingual capabilities.
Logros Clave
- Handled bilingual disputes at Galileo Fintech, ensuring effective resolution.
- Provided tier III customer support for Sitel, managing complex issues.
- Delivered customer service at Verizon, maintaining client satisfaction.
Experiencia
Galileo Fintech Dispute Manager – Bilingual Agent
Teleperformance
November 2023 - December 2024
Verizon Customer service
Konecta
March 2023 - November 2023
Customer Service Agent, Tier III
Sitel
Seasonal B-Friday - Xmas 2022
Habilidades
Customer ServiceBilingual CommunicationDispute ResolutionTechnical Support
Publicado en CazVid - 3 jul 2025