Ricardo - Customer Service and Support Specialist with 8+ years in client-centric roles

Expert in assisting customers, resolving issues, and educating clients on product and service details.

Skilled in troubleshooting software, handling remote access, and resolving technical issues for clients.

Experience supervising customer service teams, supporting team development, and analyzing performance data.

Proficient in maintaining accurate records, managing customer data, and coordinating logistics.

Experienced in managing collections and conflict resolution through negotiation techniques and software.

provide exceptional support to policyholders, assisting with inquiries about insurance coverage, claims, and billing., Educated customers on plan benefits, eligibility, and enrollment processes while resolving issues effectively., Processed claims, updated account information, and handled sensitive...

assisting customers regarding their account and support according to their needs., Fix errors when connecting to servers, assist to change emails and reset passwords, place and refund orders, install, update and troubleshoot the software, retain, verify Windows and MAC...

Monitoring shipment status, coordinating with logistics providers, and resolving delivery issues to ensure timely delivery to customers., Conducting research and analysis to identify potential clients, compiling qualified lead lists through various channels, and contributing to sales...

making calls to negotiate debt collection and managing the collections portfolio., Implemented conflict resolution techniques to overcome impasses and achieve mutually beneficial outcomes., Leveraged advanced negotiation software to streamline processes and enhance efficiency., Managed multiple...

supervising and supporting Customer Service Representatives (CSRs), fostering team development, resolving escalated issues, participating in recruitment and onboarding, analyzing performance data to meet KPIs, and handling escalated customer interactions to ensure excellent service and...

assisting customers regarding their account and support according to their needs., Fix errors when connecting to servers, assist to change emails and reset passwords, place and refund orders, install, update and troubleshoot the software, retain, verify Windows and MAC...

Responsible for serving and maintaining customers with difficulties in making transactions, resolving questions related to the product, helping product resellers with making transactions, reviewing equipment for problems or damages, as well as resolving doubts in relation to the collection of the...

Responsible for assisting and maintaining clients with difficulties to use services such as cable, internet, or calls, answering questions regarding their bills, creating appointments for repairs or revisions., Make dispute and charges outside the usual invoice. provide exceptional service in each...