Experienced in technical support, sales, team leadership, and travel planning with a proven record of enhancing customer experiences and driving sales growth.
Provided technical support, troubleshooting, and customer engagement to resolve issues efficiently.
Utilized upselling, negotiation, and product knowledge to meet sales goals and enhance customer experience.
Led teams at PROLIFIC CBD, overseeing daily operations, training staff, and ensuring safety compliance.
Scheduled and booked transportation, accommodations, and other travel services for clients.
ASURION
Answering inbound calls from customers with questions or concerns about their Asurion plans, Troubleshooting technical problems with devices like tablets, and laptops, Processing claims and facilitating repairs or replacements for damaged devices, Providing clear explanations of Asurion policies...
IGT SOLUTIONS
Planning and selling transportations, accommodations, insurance and other travel services, Cooperating with clients to determine their needs and advising them appropriate destination, travel dates, and cost, Providing relevant information to travelers, Dealing with occurring travel problems,...
PROLIFIC CBD
Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes, Oversaw more than five personnel and delivered mentorship and training to promote increased productivity, Monitored weather conditions and adjusted strategies...
BIG O AUTO LLC
Associate of Applied Science
Career Certificate
Career Certificate
Certificate of Achievement
Certificate of Achievement
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