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Ricardo
Talent Acquisition Specialist with diverse recruitment and customer service experience
Contacto
Competencias
Conducted bilingual recruitment for multiple markets including North America, Canada, and Spain.
Provided customer support via chat, email, and calls across logistics, sales, and technical issues.
Sales of mobile plans, devices, and real estate, with a focus on customer needs and closing sales.
Developed and implemented digital marketing campaigns, including Meta Ads, to attract leads.
Utilized HubSpot, Salesforce, and Zendesk to manage customer relationships and sales pipelines.
Educacion
Idiomas
Resumen
Experienced in bilingual recruitment, customer support, and sales with a focus on digital strategies and process optimization.
Logros Clave
- Coordinated bilingual recruitment for North American, Canadian, and Spanish markets at Solvo Global.
- Managed end-to-end selection processes and virtual interviews for various roles.
- Implemented digital strategies to attract qualified candidates and enhance recruitment efficiency.
Experiencia
Talent Acquisition Associate
Bilingual recruitment for North American, Canada and Spain market profiles., Coordination of selection processes and virtual interviews., Implementation of digital strategies to attract qualified candidates., Attention and support to the candidate with a focus on customer service.
Sales Executive (Sales & Customer Service)
Sales of mobile plans and devices with personalized consulting., Retention strategies and after sales support., Effective negotiation and achievement of monthly sales goals.
Logistics Coordinator | Multichannel Customer Service
Route coordination and support to US carriers via email, chat and calls., Logistics incident resolution, schedule optimization and on-time delivery improvement., Customer service and support focused on customer experience.
Bilingual Sales Agent
Attention to U.S. customers on home services issues., Cross selling and promotion of additional products., Coordination of appointments and closing of sales.
Logistics Assistant & Sales development representative
Route coordination and support to US carriers via email, chat and calls., Logistics incident resolution, schedule optimization and on-time delivery improvement., Customer service and support focused on customer experience., Coordination of appointments and closing of sales.
Customer Service Agent
Support to users and drivers in Latin America and USA., Incident resolution, personalized attention and process improvement., Clear communication and customer orientation.