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Ricardo
Instructional Designer with 8 years of experience in training, support, and communication
Contacto
Competencias
Expertise in creating engaging and effective training content tailored to learner needs.
Proficient in resolving complex technical issues across software, hardware, and network environments.
Exceptional at facilitating clear, culturally sensitive communication between diverse stakeholders.
Skilled in developing training programs and mentoring team members for improved performance.
Experienced in providing accurate interpretation for healthcare, ensuring effective cross-cultural communication.
Educacion
Idiomas
Resumen
Experienced in instructional design, technical support, and medical interpretation, Ricardo excels in creating engaging training programs and delivering exceptional support solutions across IT and healthcare sectors.
Logros Clave
- Designed engaging Microsoft courses at Allyis, enhancing learner engagement and effectiveness
- Developed comprehensive training manuals and documentation for Tier 2 support at Syniverse
- Provided advanced IT support and training for HP/DXC, improving team onboarding and support processes
- Facilitated accurate medical communication as a Medical Interpreter, ensuring patient safety and cultural sensitivity
Experiencia
Instructional Designer
Created and developed courses for Microsoft, Modified and enhanced training material to be more engaging and effective, Interacted with Microsoft Advertising SMEs to understand learner needs, Presented different options and used feedback to create more appealing and engaging material.
Trainer/Tech Support
Support for telecommunication companies that required multiple roaming solutions and issue analysis, Developer of training documentation for tier2 level of support, Training manual for the department.
Technical Support Specialist/ Trainer
Advanced IT Support through video, chat and phone for Windows, Company Applications, software and hardware, Trainer for new interns - Developed and Designed training material, Conducted research and prepared reports on various topics related to the company's operations and industry trends
Medical Interpreter (audio/video)
Facilitated communication between healthcare professionals and patients who have limited English proficiency, Ensured accurate and culturally sensitive exchange of medical information, Helped patients understand diagnoses, treatment plans, insurance and provided support during medical appointments.