Richard - Software Engineer with 5 years of experience in web development

Used extensively in front-end development to build interactive web applications.

Applied for creating dynamic user interfaces and single-page applications.

Implemented responsive designs and styled web pages according to specifications.

Managed code repositories, collaborated with teams, and maintained code integrity.

Coordination of training and development of training programs., Organization of induction processes and documentation of procedures., Performance evaluation and generation of reports for management., Management of communication between departments and administrative support for the team.

Supervising the agent team and scheduling shifts., Preparing metric reports for management and clients., Organizing team meetings and communicating objectives., Ensuring compliance with internal policies and KPIs.

Order management and documentation for international client requests., CRM management and sales report generation., Remote support for problem resolution and case follow-up.