Richard - Operations and Communications Professional with 5+ years of experience

Handled preparation and review of customs documents including DUA, invoices, and BL/AWB.

Managed municipal social media accounts and supported community event coverage.

Supported content writing and advertising material creation for institutional campaigns.

Provided formal customer service in telecommunications, managing requests efficiently.

Utilized Word and Excel for document preparation, database management, and administrative coordination.

Support in the preparation and review of customs documentation (DUA, commercial invoices, packing list, BL/AWB)., Coordination with freight forwarders, carriers and clients for the tracking of imports and exports., Registration and control of physical and digital files in the customs management...

Support in the planning and execution of institutional communication campaigns., Management and updating of institutional databases., Management of municipal social media and coverage of community events., Support in the preparation, registration, and filing of official documents., Administrative...

Provide formal and effective telephone customer service in the telecommunications sector., Manage and coordinate requests, ensuring efficient solutions., Meet quality and customer satisfaction metrics., Adapt quickly to changes in internal processes, policies, and digital tools, demonstrating...