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Richie
Project Manager with 10+ years in IT and software development
Contacto
Competencias
Directed project lifecycle from initiation to closure, coordinating teams and resources.
Participated in the development, testing, and deployment of software applications.
Managed communication channels with clients and internal teams to align project goals.
Implemented agile frameworks to improve project adaptability and team collaboration.
Identified potential project risks and developed mitigation strategies.
Educacion
Resumen
A seasoned professional with over a decade of managing IT projects, focusing on team coordination, stakeholder engagement, and process optimization.
Logros Clave
- Led cross-functional teams on multiple projects, ensuring timely delivery and adherence to specifications.
- Streamlined project workflows resulting in improved team efficiency and communication.
- Managed stakeholder communication and expectations across diverse projects and clients.
Experiencia
Client Support
Take inbound and make outbound calls with Talkdesk, Create and document cases, Perform activities, send emails and close cases with Salesforce, Provide support or educate merchants/perform a walkthrough by Talkdesk or by Zoom, Provide support for restaurant software (BOH/Express Dashboard), Manage online ordering schedules, advanced order settings, and print routings
Independent Contractor
Use ConsignO to convert PDF documents to PDF/A, Conduct preliminary interviews and reach out to clients using 3CX/RingCentral, Provide customer / technical support, Create and edit WordPress website, Perform routine recurring or periodical administrative tasks
Technical Support
Served as primary point of contact for support relating to solutions and products, Maintained response times in compliance with internal policies, Configured hardware, devices and software to set up work stations for employees, Collaborated with vendors to locate replacement components
Business Support Executive
Oversaw day to day office operations, Brought in new business connections and revenue generation opportunities, Communicated with customers and vendors positively
Systems Specialist
Managed IT infrastructure, local network, website and IP telephony system, Provided first point of contact for IT queries, Created network documentation and inventory
IT Supervisor
Managed IT and Network Systems, Provided first point of contact for IT queries, Prepared IT Procurement Forecast and Budget
Systems Engineer
Managed and configured various IT/network systems, Provided first point of contact for IT queries, Created IT procedures