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Customer Service & Interpretation Specialist with 5+ years in client support and translation
Contacto
Competencias
Delivered high-quality customer service, managing inquiries, resolving issues, and ensuring client satisfaction.
Performed written and verbal translations accurately and efficiently, facilitating communication across cultures.
Conducted performance reviews and participated in recruitment efforts, supporting staff development.
Scheduled and maintained appointments and office visits, ensuring organized workflow.
Tracked project progress and provided timely feedback to team members, supporting project execution.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience in customer service, interpretation, and administrative management. Skilled in cross-cultural communication, employee evaluation, and project coordination.
Logros Clave
- Provided simultaneous translation at conferences, meetings, and interviews, ensuring accurate cross-cultural communication.
- Evaluated employee performance and participated in recruitment, demonstrating skills in staff management and development.
- Developed and implemented customer service policies to enhance service quality and customer satisfaction.
Experiencia
Interpreter
Developed cultural competency skills through ongoing education in cross-cultural communication techniques., Translated written texts from one language to another accurately and efficiently., Provided simultaneous translation services for conferences, meetings, seminars and interviews.
Supervisor
Evaluated employee performance through periodic reviews and documented results accordingly., Tracked progress on projects and provided timely feedback to staff members., Participated in recruitment efforts by interviewing prospective candidates for open positions.
CUSTOMER SERVICE
Developed and implemented customer service policies and procedures to ensure quality customer service delivery., Greeted customers and provided friendly customer service., Provided excellent customer service during deliveries., Resolved customer service issues as needed.
RECEPTIONIST ADMINISTRATOR
Scheduled appointments and maintained calendars for staff members., Scheduled maintenance visits for office equipment such as computers or printers., Managed the distribution of incoming mail, faxes, and packages.