Rico - Administrative Assistant

Demonstrated experience with Customer Service & Technical Support.

Demonstrated experience with Billing Support.

Demonstrated experience with Administrative & Clerical Tasks.

Demonstrated experience with Data Entry & Reconciliation.

Demonstrated experience with Tenant Turner and AppFolio literate.

Handled after-hours emergency maintenance calls and provided troubleshooting support for residents and tenants.. Assisted prospective tenants by providing property information, scheduling viewings, and guiding application processes.. Responded to inbound customer inquiries professionally while ensuring accurate documentation and issue resolution.. Coordinated with property management teams and vendors to address urgent maintenance concerns efficiently.. Delivered excellent customer service through clear communication, problem-solving, and adherence to company policies.

Provided technical assistance to Xfinity customers, resolving service issues promptly and empathetically.. Acted as a floor support and assisting new hires and trainees.. Performed administrative duties, data entry, and troubleshooting for customers while simultaneously engaging in customer interactions.. Contributed positively to a team environment while also supporting continuous improvements.. Handled customer billing inquiries, service changes, and account-related reasons.

Conducted outbound calls to offer affordable car, home, and health insurance packages.. Developed strong communication and persuasive skills while working in a performance-based environment.. Maintained detailed records of customer interactions and sales using internal systems.. Met and exceeded sales goals while delivering quality service to prospective clients.