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Roberto
Customer Service & Financial Specialist with 5+ years in telecommunications and logistics
Contacto
Competencias
Provided technical assistance and troubleshooting support for credit card services and technical issues in telecom.
Handled inbound calls, managed customer relations, and delivered support for financial and money transfer services.
Participated in email marketing campaigns, responsible for sending promotional and informational emails to customers.
Managed import/export operations, logistics coordination, and procurement activities for goods handling.
Served as key account executive for vehicle rental services, maintaining client relationships and service delivery.
Educacion
Idiomas
Resumen
A dedicated professional with experience in customer service, financial support, technical troubleshooting, and logistics management. Skilled in handling diverse client needs, implementing email marketing initiatives, and coordinating import/export activities. Adept at maintaining strong client...
Logros Clave
- Handled customer inquiries and support for credit card and financial services at SITEL NICARAGUA, ensuring service quality.
- Managed inbound customer interactions for MoneyGram, providing support and resolving issues efficiently.
- Led export and import logistics operations at Playa Manufacturing, coordinating procurement and shipments.
Experiencia
CUSTOMER FINANCIAL SPECIALIST
FINANCIAL SPECIALIST. MAIN RESPONSIBILITY, SITEL NICARAGUA.
SPECIALIST
WORKED WITH CREDIT CARDS IN TECHNICAL SUPPORT AND TROUBLESHOOTING CARE.
TELE MARKETING EXECUTIVE
WORKED IN AN EMAIL MARKETING CAMPAIGN AS RESPONSIBLE TO SEND EMAILS TO CUSTOMERS.
CUSTOMER SERVICE SPECIALIST
WORKED AS CUSTOMER REPRESENTATIVE WITH INBOUND CALLS IN MONEYGRAM CAMPAIGN.
EXPORT AND IMPORT MANAGER
WORKED AS LOGISTICS MANAGER, EXPORTS AND IMPORTS GOODS AND PROCUREMENTS.
KEY ACCOUNT EXECUTIVE
WORKED AS AN ACCOUNT KEY MANAGER IN VEHICLES SERVICES RENTING.