Versatile specialist with extensive experience in customer service, technical support, and sales across technology and telecom sectors.
Delivered customer support across multiple platforms including chat, email, and social media in various industries.
Provided technical assistance for apps, account recovery, and product setup, enhancing user experience.
Closed sales and managed customer objections; activated product subscriptions and upsold new services.
Assisted at-risk customers, managed escalations, and contributed to customer retention strategies.
TELUS INTERNATIONAL
Providing customer service and basic tech support for social media gaming customers through chat and email platforms.
TELUS INTERNATIONAL
Provide customer service assistance to customers in the mobility field by solving concerns regarding billing, cell phone functions and other tasks.
TELUS INTERNATIONAL
Provide assistance to customers at risk of cancellation and customers who request to speak to a manager or a higher level.
CONCENTRIX EL SALVADOR
Provide assistance for Mobility, TV and Internet customers moving between addresses and other tasks such as plan changing and offering new products.
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Supported various products including mobility plans, satellite services, and digital platforms.
CONCENTRIX EL SALVADOR
Provide Tier 1 assistance for customer's concerns and questions published on Twitter and Facebook.
CONCENTRIX EL SALVADOR
Close and set up new orders to potential customers in the Satellite Cable field by offering the products and negotiating with techniques to overcome objections.
CONCENTRIX EL SALVADOR
Activate new SiriusXM subscriptions for Vehicles.
CONCENTRIX EL SALVADOR
Assistance to help customers create their profile or recover their access to their ATT App, DirecTV App and NFL Sunday Ticket.
SKYCOM BPO
Assistance and debt collection for homeowners around the USA.
