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Roberto
Data Analyst with 5 years of experience in consumer insights
Contacto
Competencias
Performed complex data analysis using various tools to identify key insights.
Utilized statistical software for data modeling and analysis tasks.
Created dashboards and visual reports to communicate findings clearly.
Worked with marketing, sales, and product teams to align data insights with strategic goals.
Educacion
Resumen
Dedicated data analyst with a strong track record of turning data into actionable insights within a client-focused environment.
Logros Clave
- Led data collection and analysis projects for multiple product launches.
- Developed dashboards and reports that improved decision-making efficiency.
- Collaborated with cross-functional teams to interpret data trends.
Experiencia
CUSTOMER SERVICE
IN CHARGE OF LEADING MORE THAN 30 TRUCKERS, TRACK AND TRACE MATERIALS /ETA, DEPARTURE /ARRIVE, SCHEDULED, FIRST TALK WITH CLIENT, COMUNICATION WITH TRUCKERS, GPS MONITORING
OPERATIONS MANAGER
IN CHARGE MORE THAN 22 TRUCKERS, SALARY, TRUCKS MAINTENANCE, OVER TIME, EXPENSES, TRACK AND TRACE, NEGOTIATIONS, 24/HRS AVAILABLE ON PHONE FOR ANY KIND OF URGENCY
CUSTOMER SERV.
TRACK AND TRACE, FIRST CONTACT WITH CUSTOMER, CONTACT WITH : SHIPPER, CARRIER ,CUSTOMER , WAREHOUSE TEAM, CREATE ORDERS, UPDATING ETA TO CUSTOMER
SALES, SOCIAL MEDIA, ADMINISTRATION, LOGISTICS, CUSTOMER SERVICE
WAREHOUSE MANAGER
RESPONSIBLE OF SHIPPING AREA, RESPONSIBLE OF OS&D AREA, STAFF MANAGEMENT (truckers and forklift staff), INVENTORY, CUSTOMER SERVICE /ETA/QUOTES/BILLING
TRAILER UNITS RECEPTION AND DISPATCH, TRAILER UNITS TRACKING VIA GPS AND PHONE/RADIO, INVENTORY, B1 STAFF MANAGEMENT AND COORDINATION, RESPONSIBLE OF IMPORT/EXPORT PAPER WORK
SHIPMENT TRACKING, CUSTOMER CARE, CONTACT FOR COMMUNICATION BETWEEN CUSTOMER, CARRIER, TRUCKERS AND SUPPLIERS, ENSURE LOAD AND UNLOAD OF ALL UNITS
STAFF MANAGEMENT, INCLUDING SINDICALIZED STAFF, IN CHARGE OF SOURCE MATERIALS RECEPTION AND ENSURE PROPER FLOW IN THEIR HANDLING AND STORAGE, MATERIALS INVENTORY, REGULAR COMMUNICATION WITH PLANNERS, ENGINEERING AND PRODUCTION AREAS, IN CHARGE OF HOT MATERIALS
OPERATIONS
IMPORT/EXPORT, CHARGE OF 3 WAREHOUSE FACILITIES, INVENTORY CONTROL, COORDINATION OF 10 TRANSPORT LINES, IN CHARGE OF PROVIDING DRY STORAGE FOR CUSTOMER, DISPATCH AND RECEPTION OF LOADED UNITS, UNITS AND SHIPMENTS TRACKING, SALES COORDINATION WITH CUSTOMERS, COMMUNICATION WITH EVERY MEMBER OF THE WAREHOUSE AND ADMINISTRATIVE TEAMS, DAILY REPORTS
LOAD PLANNER
SUPPLY CHAIN PLANNING FOR MULTIPLE PLANTS, CUSTOMS, X DOCKS AND CEDIS, IN CHARGE OF OPERATIONS WITH BROKERS, CUSTOMS AGENTS AND TRANSPORT DRIVERS IN MÉXICO AND USA, SEARCH AND ASSIGN DRIVERS FOR TRANSFERS, DOCUMENTATION, FOLLOW UPS, ETC., SENDING INFORMATION OF TRANSFERS TO CONSIGNEES, IMPORT/EXPORT MONITORING IN LAREDO AND MCALLEN, SEARCH AND FOLLOW UP FOR EMPTY UNITS FOR PLANTS IN MEXICO, REPLY WITH REQUIREMENTS FROM CUSTOMER SERVICE AND SALES DEPARTMENTS IN USA FOR LOAD INFORMATION, SEND QUOTES, SEARCH FOR DIFFERENT CARRIERS, COVERING SHIPMENTS, LTL AND FTL, FOLLOW UP WITH CUSTOMERS IN USA, SEARCH AND RESOLVE DIFFERENT TYPES OF SITUATIONS WITH TRAILER UNITS LIKE MECHANICAL, OVERLOAD, REWORK, ETC., FOLLOW UP WITH URGENT SHIPMENTS, FOLLOW UP WITH REJECTED SHIPMENTS, DETERMINE AND PLAN OPERATIONS FOR WEEKENDS, URGENT MATTERS, EXPEDITIONS, OT AUTHORIZATIONS, INSTRUCTIONS, DOCUMENTATION, APPOINTMENT CHANGES, SERVICES, CHANGES IN DESTINATIONS IN TMS