Dedicated customer service professional with over 5 years of experience supporting clients across multiple industries, skilled in communication, problem resolution, and technical tools.
Extensive experience in managing customer interactions, resolving issues, and maintaining client satisfaction.
Skilled in empathetic verbal and written communication to ensure clear, professional customer interactions.
Proficient in Microsoft Office, Google Workspace, CRM tools, and customer support platforms.
Experienced in tracking issues, follow-up procedures, and fostering strong customer relationships.
IBEX
Take inbound calls always using empathy statements that assure a healthy interaction, Make follow-ups with customers to set a strong relationship with the company, Resolve all the issues exposed by customers to provide a quality service
Concentrix
Handle inbound and outbound calls, letting our customers know what would be the next step once they report an issue and give them a resolution, Send emails to higher departments in order to receive updated information and make a follow up with customer, Schedule dates for receiving the service, cancellations and refunds
Zoo technical engineering
Descubre otros profesionales con experiencia similar
