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Roberto
Data Analyst with 5 years in Business Intelligence
Contacto
Competencias
Utilized SQL for data extraction, manipulation, and reporting in multiple projects.
Created interactive dashboards and reports for key business metrics.
Prepared large datasets for analysis, ensuring data integrity and quality.
Supported decision-making processes through data analysis and reporting.
Educacion
Resumen
Experienced data analyst specializing in data visualization, pipeline development, and business intelligence.
Logros Clave
- Developed and maintained dashboards that improved decision-making efficiency.
- Led the migration of data pipelines to enhance data accuracy and processing speed.
- Trained team members on SQL and data visualization tools, increasing team competencies.
Experiencia
Support technician for LATAM and US clients
Provide multi-region technical support to clients in the USA, LATAM, and overseas via CRM and phone., Specialize in Windows, Linux, Google Cloud, Azure, and AWS technologies., Manage task assignment and planning, ensuring efficient workflow., Facilitate shift handover meetings and serve as the main Point of Contact (POC) for the team.
Service Management Framework Lead (Production Support)
Lead the coordination of Guadalajara and CDMX teams using the SMF (Service Management Framework) for production support., Generate risk reports for multiple domains by analyzing data from ServiceNow., Define and continuously improve service, including performance analysis, risk assessment, and improvement planning.