Versatile virtual assistant and dispatch specialist with over 5 years of experience in administrative coordination, customer service, and logistics operations across diverse industries.
Applied trip and route planning skills in coordinating field operations and dispatching.
Handled high-volume communication via phone, email, SMS, and bilingual support, ensuring clarity and confidentiality.
Maintained accurate reports, operational tracking, and managed workflows using CRM and other tools.
Coordinated load boards, rate negotiations, carrier interactions, and multi-truck dispatch activities.
The Grounds Guys of Greenville
Coordinated daily field routes, appointments, and time windows—directly transferable to trip planning., Managed high-volume communication via phone, email, and SMS., Monitored job progress, managed schedules, and resolved time-sensitive issues., Used CRM tools to track operations and manage...
Lionbridge
Strengthened communication skills essential for broker and driver conversations., Delivered clear and accurate bilingual communication in high-pressure environments., Maintained confidentiality and adapted tone based on stakeholder needs.
Concentrix
Managed high call volumes with accuracy and professionalism., Resolved escalations and communicated solutions clearly., Demonstrated strong conflict resolution and multitasking skills.
Startek
Delivered bilingual support for technical and billing issues., Improved problem-solving and performance under pressure.
Utilized Load Boards, ELD and HOS awareness, and various management tools to optimize operations.
Suazo’s Services LLC
Coordinated daily operations, scheduled teams, and managed routes., Maintained documentation, job tracking, and timelines., Communicated with clients, vendors, and field personnel., Handled billing, payments, and productivity reporting.