Experienced in customer service, technical support, and team supervision, with a strong background in multitasking and business management. Bilingual in English and Spanish, committed to delivering exceptional client experiences.
Extensive experience in delivering high-quality customer service across various roles and industries.
Proficient in technical support reporting and troubleshooting, with Level I and II support expertise.
Successfully supervised teams up to 22 members, optimizing performance and workflow.
Experience in sales, business ownership, and customer relations, enhancing revenue and client satisfaction.
Freelancer
Ibex Global Solutions
Agent Tec Support reporting (level I), Agent Tec Support Expert reporting (level II), Subject Matter Expert (SME), Supervisor (in charge of a team of 22 members)
Xperts Nicaragua S.A o Onelink
Customer Service, Development of multitasking skills
Jack’s Jewelry
Titto V. Service Provider
In charge of 4 employees, Administration Customer service (personalized), paint, Welding, Construction, Locksmith; -Residential, -Commercial, & -Car, Automotive mechanics at home (basic), dry walls (plaster), Flooring, Residential electricity, Spreadsheet, Purchases (quotes)
English as second language E.S.L.
Hi, my name is Roberto Baie. I'm from Nicaragua, I'm 38 years old. I've been working in the industry of customer service since the 18th and lately in the last six years, like on the call center industry. I'm being a supervisor in charge of 22% and really good at following orders or being creative or taking my own decision.
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