Roddy - Welcome to CazVid!

Demonstrated experience with Microsoft office.

Demonstrated experience with Written Communication.

Demonstrated experience with Customer service.

Demonstrated experience with Quality Assurance.

Monitor the effectiveness and quality of incoming calls., Identify process improvement opportunities., Offer daily feedback via verbal & written communication., Determine weaknesses in performance and establish solutions to improve., Ensure compliance with company's quality systems.

Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries., Verify new customers coverage and present policyholders with proof of insurance paperwork., Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.

Serving customers in a timely manner., Take customer orders, guiding them with selections and making recommendations if requested., Operate cash registers to process cash and credit card payments for orders., Maintain a clean and orderly work station that is clear of debris and discarded food, gloves, or other items.