Dedicated to delivering exceptional customer service, driving sales, and managing data for health campaigns. Skilled in CRM tools, persuasive communication, and team leadership, with a proven track record in customer retention and operational support.
Extensively used CRM tools like SalesForce and Zendesk to manage customer interactions and support sales and retention strategies.
Applied persuasive communication, lead conversion, and cold-calling strategies to drive sales across multiple roles.
Verified and managed data for vaccination campaigns, maintaining compliance and supporting seamless operations.
Provided prompt and effective support via inbound calls, resolving issues and ensuring customer satisfaction.
24/7 Intouch
Spearheaded a high-performing Sales and Engagement team, specializing in cold-calling strategies to drive business growth and enhance customer relationships., Provide meticulous oversight, coaching, and training to agents, ensuring consistent sales performance and customer engagement improvement to...
Intouch CX
Demonstrated proficiency in sales techniques, effectively promoting products or services to prospective customers through various channels., Provided exceptional customer service by handling inbound calls, addressing inquiries, resolving issues, and ensuring a positive experience for customers.,...
Alonso & Alonso Attorneys at law
Gather essential case information from potential clients, assess case eligibility, and accurately document details to support attorneys in case evaluation., Use persuasive communication skills to explain legal services, address client concerns, and convert leads into signed clients through...
IBO Great Health Works
Bachelor of Science and Humanities
Produced detailed reports to monitor team performance and support decision-making processes.
Executed collection efforts through cold calling, employing persuasive communication skills to engage with clients and recover outstanding payments efficiently., Managed inbound payments, processing transactions accurately and promptly while providing exceptional service to clients., Served as a...
KM2 Altia Business Park
Verified and meticulously managed data from patients participating in COVID-19 vaccination campaigns, ensuring accuracy and compliance with regulatory standards., Coordinated the collection and verification of crucial data for vaccination events, orchestrating seamless operations and contributing...
Prism Health Laboratories
STARTEK
Provided outstanding customer service and technical support to clients, resolving inquiries and issues promptly and effectively to ensure a positive experience., Leveraged expertise in troubleshooting and problem-solving to address technical issues and assist customers in navigating software or...
Ceutec