Experienced digital marketing specialist with a focus on e-commerce growth and brand engagement.
Designed and executed digital marketing plans aligning with business goals.
Oversaw and created content for social media channels to enhance customer interaction.
Implemented SEO techniques to improve website ranking and visibility.
Produced engaging content tailored to target audiences to support marketing goals.
Foundever
Provide customer service by receiving calls from cash app customers due to balance confusion, account access, balance Transfer, reset pin, view balance, account take over (ato) and file disputes for unrecognized charges or transactions that customer didn't do, campaign came to an end and Foundever had to let go a lot of agents including me.
Qualfon
Provide customer service by receiving calls from customers who called to get info about their auto, home, rentals and condo insurance coverage or to purchase a new policy or make changes on existing policy, for example adding an extra vehicle, adding an extra driver or insured, add a third party and update personal info, customers may call as well to file a claim due to damage made to the customer vehicle or damage to the structure of the customers property and they were directed to the claim department, customers may call as well to terminate policy.
Allianz global assistance
Provide customer service by receiving calls from customers who called to get info regarding their travel insurance coverage or to file claims to claim the cost of flights, tours, hotels, rental cars, cruises under trip cancellation or trip interruption, they could file a claim as well for baggage delay, missed connection and some other benefits related to their coverage, in some occasions customer would just call to cancel their policy plans.
High school Diploma
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Utilized analytics tools to monitor KPI performance and inform campaign adjustments.
Calling Solutions
Perform calls to different states in the U.S., CA, NY, PA, MA, MD, FL, NJ, CT, to sell Verizon home services such as internet, phone and T.V.
Marybell Agency of promotions and models
To perform different activities inside the Super Markets selling a supplement where the drugstores was located giving free samples and sometimes I had to use my English to give information to tourist people at the Centro Historico in Mexico city.
ISAMEX - Call Center
In charge of making phone calls to the States, speaking in English, Negotiate an amount of money with adjusters to come to an agreement on the Balance., Computer, internet and fax skills
Clínica de Voceadores
Preparation of Records and ID cards for patients., Filing documents in the file drawer, Searching for patients files and x rays to take them to the doctors
SocioMax
Sell things door by door, To go around the city to sell what I had to sell
EDERTI
Taking care of all the important pieces of the museum, Guide visits in English and Spanish
Hotel Royal Plaza
Customer service, Walk-ins, Reservations (in some occasions), Audits, key control
