Experienced in business management, customer support, and training with a strong background in team leadership and problem-solving. Bilingual with a track record of improving operational efficiency and customer satisfaction.
Proficient in overseeing operations, team coordination, and strategic planning.
Experienced in guiding teams, resolving conflicts, and motivating staff for optimal performance.
Skilled in analyzing complex situations to develop effective solutions.
Capable of generating innovative ideas to enhance business operations and customer engagement.
Be Medical spa
Oversaw general management and business analytics for the company., Assisted customers in resolving issues and complaints in the absence of company leadership., Assigned tasks to employees and managed their daily schedules to ensure efficient workflow.
Telus International
Provided troubleshooting assistance and helped customers find effective resolutions while following guidelines and meeting required performance metrics.
Telus international
Providing quality training to new hires using both English and French, while managing several tasks during training such as attendance tracking, logging time, tool requests, and more., Utilizing and implementing new technologies, such as AI, to make training more engaging and effective.
High School diploma
Batchelors degree
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