Experienced BPO industry professional with a decade of diverse roles including customer service, technical support, sales, debt collection, and team management. Confident and eager to expand into the dispatcher role.
Provided support and assistance to customers in a call center environment, ensuring satisfaction and issue resolution.
Led and coordinated teams in a call center setting to meet performance goals and improve service delivery.
Effectively conveyed information and instructions in multiple roles, including customer support and sales.
Assisted clients with technical issues, developing problem-solving skills in support scenarios.
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Engaged customers in sales and debt recovery processes, applying persuasion and negotiation skills.