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Rodrigo
Customer service representative
Contacto
Guatemala City, Guatemala, Guatemala
Disponible en CazVid
Competencias
Product Lifecycle ManagementAvanzado
Managed all phases of product development from conception to launch, ensuring timely delivery.
Strategic PlanningAvanzado
Developed and executed strategic plans and roadmaps aligned with business objectives.
Team LeadershipIntermedio
Led diverse teams across departments, fostering collaboration and project execution.
Data AnalysisIntermedio
Utilized data analytics tools to inform product decisions and optimize performance.
Agile MethodologiesIntermedio
Applied Agile practices to improve project delivery and flexibility during product development.
Educación
Bachiller en Computación con Orientación Científica
Colegio San José de los Infantes
Zootechnics Degree
Universidad San Carlos de Guatemala
Resumen
Dedicated product professional with 8 years of experience leading product development, strategic planning, and team management in technology and healthcare sectors.
Logros Clave
- Led cross-functional teams to successfully launch three major products, improving user satisfaction.
- Directed strategic planning and roadmap development for product lines, aligning with business goals.
- Implemented data-driven decision-making processes, enhancing product performance and customer insights.
Experiencia
Customer service representative
TELEPERFORMANCE
June 2022 - October 2022
Customer service representative
ALÓRICA, LAC
2015 - 2018
Customer service representative
WORLD CONNECTION
January 2023 - August 2025
Habilidades
Product Lifecycle ManagementStrategic PlanningTeam LeadershipData AnalysisAgile Methodologies
Publicado en CazVid - 17 may 2026