Experienced data analyst specializing in financial data processing, reporting, and visualization.
Utilized SQL and Excel to analyze large datasets and generate insights for business decisions.
Created dashboards and visual reports using Tableau and Power BI to support stakeholder presentations.
Developed scripts for data cleaning and automation of routine analysis tasks.
Prepared monthly and quarterly financial reports, ensuring accuracy and compliance.
Alliance Virtual Offices
In charge of being the first contact of the customer to introduce him to the services, Demonstrate the opportunities within the services, Soft-sales, Customer Service - Customer Experience, Backoffice ticketing
CashApp
Provide excellent customer service, assisting with inquiries about statements, balances, transactions, and more, Solve problems related to individual customer needs through a user experience-oriented approach, Maintain high standards of communication to ensure customer satisfaction and loyalty to CashApp services
Casa de Cambio San Jorge
Designed and implemented training programs in English and Spanish to improve the customer service of the cashiers, focusing on tourists and locals, Planned, developed, and executed activity calendars to train new employees in the use of company tools and resources, Collaborated with the Human Resources department in interviews in English to assess the language and professional skills of the candidates, Developed preventive and corrective strategic training programs, optimizing processes and improving the customer experience
Universidad del Valle de México (UVM)
Bachelor's Degree
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