Roger - Data Analyst with 4 years in market research and analytics

Applied statistical methods and tools to interpret complex datasets and generate insights.

Conducted qualitative and quantitative research to identify market trends and consumer behavior.

Created interactive dashboards using data visualization tools to facilitate decision-making.

Led multiple research projects, coordinating tasks and delivering insights on schedule.

Developed comprehensive training manuals and documentation for digital processes, ensuring consistent understanding and adherence to standardized procedures., Collaborated with stakeholders to assess current pen and paper processes and identify opportunities for digital migration, Led the implementation of digital solutions, including software selection, configuration, and user training, Provided ongoing support and troubleshooting for end-users, addressing inquiries and resolving issues to minimize disruptions to workflow., Coordinated with stakeholders across departments to gather feedback, assess system performance, and implement improvements to enhance usability and effectiveness., Experienced in Master database administration and maintenance, Proficient with SampleManager and SQL LIMS for laboratory management., Skilled in developing workflows and optimizing scheduling processes, Skilled in creating and customizing report templates for data analysis and presentation

Trained new hires on buildings' custodial cleaning procedures, Organized team to ensure safety protocols were maintained and daily cleaning tasks were adhered to.

Captured meaningful customer data according to the Company tools (HoltsWow), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities, Handled all Point of sale (POS) transactions in compliance to company standards, Drove and exceeded individual KPI goals, by ensuring the highest level of Customer Service and quality of sales