A dedicated professional with over 8 years of experience in technical support, software development, sales, and language services. Proven ability to troubleshoot complex issues, develop web applications, and enhance client engagement across various industries. Skilled in ASP.NET, VB.NET, SQL...
Handled complex technical issues and integrations, collaborating across teams to ensure client support and platform stability.
Designed and maintained web applications, optimized databases, and integrated APIs using ASP.NET and VB.NET.
Provided customer service, technical assistance, and training across multiple roles, improving client onboarding and retention.
Led sales teams and coordinated marketing efforts, driving revenue growth and managing supplier relations.
Go2 / Popmenu
Provide advanced technical support for Popmenu clients, handling Tier 2 incidents and platform integrations., Collaborate with product and engineering teams to investigate and resolve complex cases, document findings, and improve processes., Assist with client onboarding and training, ensuring...
Eficiencia Aplicada S.A. de C.V.
Developed and maintained web applications using ASP.NET and VB.NET., Designed and optimized SQL Server databases, integrated third-party APIs, and provided technical support for internal systems.
Don Chicharrón
Led sales operations and coordinated marketing efforts to boost brand visibility and revenue., Managed supplier relations, negotiated contracts, and guided a small sales team toward meeting performance goals.
English 4 Call Centers (E4CC)
Trained students preparing for customer service and BPO positions, focusing on pronunciation, fluency, and interview readiness., Designed lesson plans to strengthen real-world communication skills.
High School Diploma
Computer Applications Developer With VB.NET
Taught English pronunciation and communication skills; provided over-the-phone interpretation for ENG–SPA interactions.
ICC BPO
Convergys
Pan American Communications
Sykes Enterprises
Clínicas Dentales Sonríe