Experienced Project Manager specializing in construction and infrastructure projects, with a proven record of managing complex projects, coordinating teams, and delivering results on time and within budget.
Managed project scope, timeline, and resources for construction initiatives.
Prepared and monitored budgets to ensure financial efficiency and project viability.
Led interdisciplinary teams to achieve project objectives collaboratively.
Developed detailed project schedules to synchronize multidisciplinary workflows.
Executel
Assist with remote support B2B for any IT Helpdesk & VoIP support request by ticket system through phone, chat & emails with excellent service in a brief amount of time for the company., Troubleshooting Windows, Core Apps, Office365, HW, DNS, VPN, Cloud, Backups, AD, onboarding, printers, scanners, emails, servers, HyperV, VMware, networking, Firewalls, phone lines, extensions, PBX VoIP issues.
One Source Solutions
Provide outstanding service to a worldwide company as Dataprise in a brief time to resolve any IT request to many companies based in the US & Canada., Tickets taken by chat, email & phone., Self-phase learning environment and time entry management, self-reporting, team collaboration, project management skills, detail orientation., Resolve tickets related to Windows, MS365, AD, Microsoft Azure, Servers, DNS, Print & Scan services, Networking, Windows Group Policy, remote troubleshooting for Core applications, Onboarding/Outboarding services, basic VoIP-SIP knowledge.
Support Services Group
Provide outstanding service to our customers by phone, chats and emails., Keep the company's reputation with good surveys and customer experience., Keep business running and find any possibility to retain customers with incoming calls and chats trying to cancel our services.
International Business and Relationships
High School Diploma
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Concentrix Global Services S.A de C.V
Technical Support for Windows and Mac computers, printers and android devices, doing multiples troubleshooting’s including calls for billing, retentions, sales and customer service., I became self-sufficient in the role and got promoted to graveyard team where I was L2 handling every LOB for HP Worldwide for countries like Australia, UK, New Zeeland, North & South America., Help the customer with all their inquiries and bring peace of mind with a professional service., Including Microsoft Office skills, Networking, Software & Hardware issues, IT services with advance troubleshooting.
