Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Román
IT support/L&D Specialist with 5 years of diverse call center experience
Video resume
IT support/L&D Specialist
Most of my experiencia with call centers has been dedicated to training others. Having said that I have also worked with different customer experience áreas, such as Loss Drafts, and as a Virtual Medical Assistant. I have no trouble learning new conceptos, and helping others understand said concepts. I am quite adept at finding the necessary info in the SOP. I like to be part of a team that is able to comunícate clearly and support each other. I like to solve and help the customer.
Contacto
Tijuana, Baja California, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided support and solutions to customers, ensuring clear communication and customer satisfaction.
Training & DevelopmentIntermediate
Enabled new team members to understand SOPs and operational procedures effectively.
Technical SupportIntermediate
Assisted clients with technical issues and offered solutions in call center environments.
Communication SkillsAdvanced
Facilitated clear and effective communication within teams and with customers to resolve issues efficiently.
Process DocumentationIntermediate
Utilized SOPs to obtain necessary information and guide support activities.
Resumen
Call center specialist with 5 years' experience in customer support, training, and technical assistance across diverse domains, committed to continuous learning and team collaboration.
Logros Clave
- Gained extensive experience across multiple call center domains including Loss Drafts and Virtual Medical Assistance
- Developed ability to quickly learn and communicate complex concepts, supporting team training and customer understanding
- Contributed to effective teamwork through clear communication and proactive support in customer service environments
Habilidades
Customer ServiceTraining & DevelopmentTechnical SupportCommunication SkillsProcess Documentation
Publicado en CazVid - 3 jul 2025