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Ronald
Customer Service Specialist with 5+ years of technical support and mediation
Contacto
Competencias
Provided support and resolution for customer inquiries and issues across multiple companies.
Provided coaching and floor support to team members to enhance service quality at Walmar[link hidden].
Solved technical and network issues for customers, ensuring smooth service delivery.
Maintained platform integrity by censoring inappropriate content and chat.
Mediated disputes between guests and hosts, ensuring security and satisfaction.
Educacion
Idiomas
Resumen
Experienced in resolving customer inquiries, technical issues, and content moderation, with roles spanning various companies and domains.
Logros Clave
- Progressed from customer support to SME providing team coaching at Walmar[link hidden]
- Handled diverse customer inquiries, including technical issues, billing, and legal documentation
- Maintained a family-friendly platform environment through effective content moderation
Experiencia
Customer Service representative
Solve inquiries and issues related with purchases made online by the customer., Gained a role as SME providing floor support and giving out coachings for my team.
Customer Service Representative
Solve inquiries and technical issues regarding customer’s network and signal as well as services and retention.
Customer Service Representative
Deal with high pressure inconveniences regarding boarding, billing, service, activities, special requests, fight tickets and legal paperwork.
Content Moderator
Keep maintaining the platform a family friendly place due to its kid friendly environment censoring inappropriate content and in game chat.
Customer Service Representative
Mediate interactions of discontent between guests and hosts regarding reservations and cleanliness in the properties, support in case of cancellations and security in case of host or guest emergencies that could threaten their integrity.