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Ronald
Software Engineer with 5 years of experience in full-stack development
Contacto
Competencias
Extensive experience in developing interactive web interfaces using JavaScript frameworks.
Proficient in building dynamic single-page applications with React.
Used Python for backend scripting, automation, and data analysis tasks.
Designed and optimized database schemas, wrote complex queries for data retrieval.
Participated actively in SCRUM teams, managing sprints and iterative development.
Educacion
Resumen
Experienced software engineer specializing in web application development with a focus on scalable and maintainable code.
Logros Clave
- Led the development of a new client onboarding platform, increasing efficiency by 20%
- Collaborated with cross-functional teams to deploy scalable web applications
- Contributed to the migration of legacy systems to modern frameworks, improving maintainability
Experiencia
Team Lead
Provide real-time floor support to frontline agents by helping with complex inquiries, escalations, and system issues., Handle supervisor-level calls, ensuring prompt resolution of customer concerns while keeping service level agreements.
Customer Service Representative
Interacting with customers to address their concerns, answer their questions, and help them with their needs.
Customer Service Supervisor
Oversaw day-to-day team operations, giving resources and managing schedules., Monitored KPIs, conducted performance reviews, and implemented team development plans., Contributed to process improvements enhancing team productivity and customer satisfaction.
Dealer Support Representative
Customer Service Representative
Customer Service Representative
Resolved client issues efficiently, contributing to department-wide performance goals.
Subject Matter Expert (SME)
Served as team coordinator and knowledge resource for frontline agents., Trained inexperienced staff and supported project-specific procedural rollouts.
Customer Service Representative
IT Support Specialist
Provided tech support across departments, coordinating IT projects and maintenance., Delivered workshops and managed documentation for key internal systems.